Refund Policy

Effective date: August 13, 2026

This Refund Policy explains the general billing and refund approach for services provided by SkyAds Digital. The specific proposal, statement of work, or service agreement for a client engagement may contain different terms. Where it does, the signed agreement controls.

NO STANDARD WEBSITE CHECKOUT

SkyAds Digital does not currently sell standardised agency services through a public website checkout. Submitting a form or booking a call does not create a purchase or payment obligation.

SERVICE FEES

Setup fees cover onboarding, research, account review, tracking preparation, strategy, and campaign build work. Once that work has started, setup fees and fees for completed work are generally non-refundable unless a signed agreement states otherwise or applicable law requires a refund.

For prepaid ongoing management, fees for a future full service period that has not begun may be eligible for a refund when the engagement is cancelled in accordance with the notice requirements in the signed agreement. Fees for a service period already started, work already performed, and approved contractor or production costs are generally non-refundable.

ADVERTISING SPEND AND THIRD-PARTY COSTS

Advertising spend paid to Meta, Google, TikTok, or another platform is separate from SkyAds Digital’s service fees. Platform charges, software subscriptions, media purchases, and other third-party costs are governed by the third party’s policies and are not refundable by SkyAds Digital.

CANCELLATIONS

Cancellation requests must be made in writing to the contact email below. The effective cancellation date, notice period, final deliverables, and any remaining balance are determined by the applicable signed agreement. Cancelling an engagement does not automatically create a retroactive refund for work already performed or time already reserved.

BILLING ERRORS

If you believe a payment was charged in error, contact us promptly with the invoice number, payment date, amount, and a short explanation. We recommend reporting billing issues within 14 days so they can be reviewed quickly. Approved refunds will normally be returned to the original payment method where practical.

CONSUMER RIGHTS

Nothing in this policy limits a refund, cancellation, or other right that cannot be excluded under applicable law.

CONTACT

Send cancellation, billing, or refund questions to info.skyadsdigital@gmail.com.